Shipping policy

At Casa di Lusso, a brand rooted in Italian elegance, our mission is to deliver high-quality products with an unwavering commitment to craftsmanship and sustainability.
Responsible shipping is just as important to us as the quality of our products. That’s why we’ve optimized our logistics through a streamlined network and a central warehouse within Europe. This allows us to minimize our ecological footprint while ensuring fast and reliable delivery across all of Europe.

Shipping Information

Warehouse Locations
Our products are carefully stored and shipped from a strategically located central warehouse in Europe. This enables smooth and sustainable logistics.

Shipping Across Europe
We offer delivery to all European countries, so customers throughout Europe can enjoy our high-end products, no matter where they are.

Delivery Time
We aim to deliver your order within 1 to 2 business days, regardless of your location in Europe. Please note: this is an estimated timeframe — external factors such as weather or courier delays may affect delivery.

Free Delivery

At Casa di Lusso, we are dedicated to offering a seamless and luxurious shopping experience. That’s why free shipping is always included for all orders within Europe. Your order will be packed with care and delivered straight to your doorstep.

Order Tracking

Once your order is placed, you will receive a Track & Trace link to monitor your shipment in real time. This way, you'll always know exactly when to expect your delivery.

Cancellation Policy

Please note: Orders can only be cancelled within one hour of placement. After this time, processing begins immediately and cancellation is no longer guaranteed.
If the cancellation window has passed, we kindly refer you to our return policy.

Important Information for Customers

  • Please ensure your shipping address is complete and accurate when placing your order.

  • Always include the correct house number and postal code.

  • Casa di Lusso is not responsible for delayed or failed deliveries resulting from incorrect or incomplete address details.

  • In the event of a failed delivery due to incorrect information, reshipping costs will be the customer’s responsibility.